Refund policy

REFUND POLICY

Returns

You can return your display within 30 days of delivery for a refund. It needs to be unused and in its original packaging.

To start a return, email info@tendisplay.com with your order number. We'll email you a prepaid return label and packing instructions. The cost of the label is deducted from your refund. We don't charge a restocking fee.

Please keep the original box and protective packaging. Each display is a solid wood piece, and the original packaging is the safest way to send it back.

Hanger packs can be returned under the same terms: within 30 days of delivery, unused, in their original packaging.

Refunds

Once your return arrives and we've checked it, we'll issue your refund to your original payment method within 5 business days. Your bank may take a few more days to post it.

Canceling an order

You can cancel any order for a full refund, including shipping, any time before it ships. Email info@tendisplay.com with your order number.

Damaged items

If your order arrives damaged, email info@tendisplay.com within 7 days of delivery with photos of the damage and the packaging. We'll make it right at no cost to you. Please keep the item and all packaging until it's resolved.

Warranty

Every display has a one-year limited warranty against manufacturing defects, starting on the delivery date and covering the frame, hardware, and hangers. It doesn't cover normal wear, accidental damage, or misuse. If something is defective, email info@tendisplay.com with a photo and we'll take care of it. Returns for defects or damage are free.

Exchanges

We don't do direct exchanges. If you'd like a different colorway, return your display under the terms above and place a new order, or email us and we'll help.

Questions

Email info@tendisplay.com. We'll do our best to respond within one business day.